What we collect
We may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- If you do not want us to use your personal information for direct marketing purposes, you may request it at any time by writing to us or sending an email to firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to email@example.com.
If you wish to correct or delete some or all of the data concerning you, you can make the request to the following email address: firstname.lastname@example.org. However, we remind you that we reserve the right to retain your transaction data in accordance with applicable laws and regulations and in accordance with our Data Retention Policy.
Data retention time
ROSE DESGRANGES will only store personal data for the time reasonably necessary, depending on the need to respond to any queries or problem resolution, necessary improvements, activation of services and response to the requirements of applicable law. This means that personal data can be kept for a reasonable period of time even after the user has ceased using the services of ROSE DESGRANGES.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||V An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||ndicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist..|
|Google Analytics||Collecting anonymous information for example, the number of visitors, the way they are on the sites and the pages they viewed. We use this information to report and improve our performance.|
- Data sharing with the payment provider
Use of Paypal payment services
If, when ordering, you decide to use PayPal as an online payment service, your details will be sent to PayPal during the checkout process. PayPal is a service of PayPal (Europe) S.à.r.l. & Cie SCA, 22-24 Royal Boulevard, L-2449 Luxembourg. PayPal assumes the function of online payment and trustee services, and offers buyer protection services. The personal data transmitted to PayPal generally include your first name, last name, address, telephone number, IP address, e-mail address or other data necessary for the processing of your order, such as the quantity of items ordered, the number of item, invoice amount, tax percentage, billing details, etc. This information must be transferred to process your order using the payment method you have chosen, mainly to confirm your identity and manage your payment and customer relationship. Please note the following: PayPal may also transmit your personal data to subcontractors or other affiliated companies, to the extent necessary to fulfill the contractual obligations arising from your order or to process the personal data of your order.
- Subscription to the Newsletter
If you subscribe to the ROSE DESGRANGES newsletter, we will send you information about our products and services via different media, such as e-mail, by any other equivalent electronic means (such as SMS, etc.). Subscribing to the ROSE DESGRANGES newsletter may result in the use of Personal Data to personalize advertising related to the products and services to which you have access via email, SMS, or any of our other electronic media or those of third parties. In case of Newsletter Cookies, please refer to the Cookies Policy for more information. The user is free to agree to these marketing purposes. In case of refusal of treatment, the user will not however be kept informed of the news of ROSE DESGRANGES. In case of refusal of profiling data, we could not send the user advertising and / or in general, promotional documents and / or the newsletter concerning his own needs or preferences. If you are a registered user, you can change your preferences for sending these commercial messages in the « My Account » section. You can also unsubscribe at any time by following the instructions provided in each of our messages.