Refund policy


The Customer has a period of fifteen (15) calendar days from receipt of his Order by contacting Rose Desgranges at

To be eligible for a return, your item must be unused and in the condition you received it. It must also be in its original packaging.

Items not authorized for return:

* Gift cards

To complete your return, we require a receipt or proof of purchase.

Refunds and exchanges (if applicable):

Once your return has been received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund or exchange is approved or declined.
If approved, your refund will then be processed and your original credit card or payment method will automatically be credited back within 14 calendar days of cancellation confirmed by email, and if is an exchange, the new product will be shipped the following days.

Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take some time for your refund to appear officially.
Then contact your bank. Posting a refund is often preceded by a processing time.
If you have taken all these steps and you still have not received your refund, contact us at the following address:

Dispatch :

To return your product, you must send it to the following postal address:

Rose Desgranges
70 Faubourg Saint-Honore
75008 Paris

The shipping costs associated with returning your item are your responsibility. They are not refundable.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than €75, we recommend using a trackable shipping service or insuring your shipment. We do not guarantee that we will receive the returned item.