Shipping policy
DELIVERY
The Customer will receive an Order number by e-mail confirming that it has been properly taken care of. The Customer will be informed of the various stages of his Order by email.
Shipments are announced by e-mail to the Customer, to the e-mail address provided by the latter on his customer account.
The Items ordered will be delivered within a maximum period of thirty (30) calendar days from the registration of the Order, subject to full payment of the price.
- For shipments in metropolitan France: shipments are made only via COLISSIMO
- For shipments in Europe or outside Europe: shipments are also made only via COLISSIMO
An order placed on a Saturday, Sunday or public holiday will only be validated and processed from the following business day.
Thanks to the shipping number, the Customer can follow the progress of his package on the website of the carrier chosen by the Customer.
The Customer is informed that it is his responsibility to provide exactly all the details necessary for the proper delivery of his Order and for perfect delivery (Access code, access specification for example).
If the Customer is absent at the time of delivery, a transit advice note informs the Customer of the terms and conditions for keeping his package and making it available, under the full and exclusive responsibility of the carrier.
If the delivery address provided by the Customer is not valid and therefore results in a return of the package for non-receipt at the address indicated, the costs of reshipping the package to the new address provided will be borne by the Customer.
A delivery note is included in the package, summarizing the items ordered and actually delivered.
The Customer fully and exclusively assumes the risks relating to the Items from the time of their delivery.
DELIVERY DELAY
The Items are delivered to the delivery address indicated by the Customer when placing the Order no later than the date indicated when placing the Order, depending on the country of delivery.
ROSE DESGRANGES makes every effort to ship the Order within 3 working days of the Order and undertakes to ensure that delivery is made within a maximum period of 30 calendar days.
In the event of a delay in delivery of more than 7 working days in relation to the aforementioned maximum period, the Customer may contact ROSE DESGRANGES by e-mail to order it to carry out the delivery within a reasonable additional period. In the event of non-compliance with this new deadline, the customer may ask ROSE DESGRANGES by e-mail to cancel their Order.
The contract and therefore the sale will be considered terminated upon receipt by ROSE DESGRANGES of the email or letter by which the Customer informs it of its decision, unless delivery has taken place between dispatch and receipt. of the Customer's email or letter.
In the event that the Order is definitively cancelled, the Customer will obtain a refund of the price paid for his Order within 14 calendar days following the cancellation confirmed by e-mail.
In the event that the Customer receives the parcel after the cancellation of his Order, ROSE DESGRANGES will reimburse the Items and the return costs, upon receipt of all of them in their perfect original condition.
Each delivery is deemed to have been made as soon as the package is made available to the Customer, in particular by the carrier, materialized by the control system used by the carrier.
If the package is damaged or if the Item does not correspond to the Customer's Order, the Customer must initiate the return procedure described in the following article within 15 calendar days after dispatch.
In the event of delivery by a carrier requiring an appointment to be made with the Customer, the carrier contacts the Customer as soon as possible to agree on a delivery appointment, 15 calendar days at the latest from the date of order validation.
ROSE DESGRANGES cannot be held liable for late delivery due exclusively to the unavailability of the Customer after several appointments have been proposed by the carrier.
If on the occasion of the same Order, the delivery dates of several Articles differ, the delivery date is based on the date furthest from the date of the order.
RETURNS AND REFUNDS
The Customer has a period of fifteen (15) calendar days from receipt of his Order by contacting Rose Desgranges at contact@rosedesgranges.com.
To be eligible for a return, your item must be unused and in the condition you received it. It must also be in its original packaging.
Items not authorized for return:
* Gift cards
To complete your return, we require a receipt or proof of purchase.
Refunds and exchanges (if applicable):
Once your return has been received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund or exchange is approved or declined.
If approved, your refund will then be processed and your original credit card or payment method will automatically be credited back within 14 calendar days of cancellation confirmed by email, and if is an exchange, the new product will be shipped the following days.
Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take some time for your refund to appear officially.
Then contact your bank. Posting a refund is often preceded by a processing time.
If you have taken all these steps and you still have not received your refund, contact us at the following address: contact@rosedesgranges.com
Dispatch :
To return your product, you must send it to the following postal address:
Rose Desgranges
70 Faubourg Saint-Honore
75008 Paris
France
The shipping costs associated with returning your item are your responsibility. They are not refundable.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than €75, we recommend using a trackable shipping service or insuring your shipment. We do not guarantee that we will receive the returned item.